TEACHING AND SUPPORT SERVICES
Registration for SWISSRAFT ACTIVITY services implies full acceptance of these terms and conditions by the subscriber, who undertakes to inform each participant of all terms and conditions. We are insured for corporate liability by Baloise assurances in accordance with the legal provisions.
ART. 1 – PARTICIPANTS
SWISSRAFT ACTIVITY offers, on its own behalf, on behalf of authorized companies and on behalf of independent instructors, the supervision and teaching of so-called high-risk outdoor sports: climbing, caving, via ferrata and via corda, canyoning, rafting, white-water swimming, kayaking and inflatable kayaking, and canoe-rafting. All the activities on offer are supervised and insured by guides who are qualified in their respective disciplines and meet their legal obligations.
ART. 2 – REGISTRATION AND BOOKING
All our activities must be booked in advance. There are several ways of doing this: by filling in the online request form or by contacting SWISSRAFT ACTIVITY directly by e-mail via the online contact form, by telephone on +41 27 475 35 10 or by booking
online.
The balance of the booking must be paid directly to SWISSRAFT ACTIVITY at the start of the activity.
ART. 3 – PRICE
SWISSRAFT ACTIVITY prices are shown on the website and in the activity catalog available at reception.
Prices include: organization, supervision by a qualified guide and the loan of technical and safety equipment required for the chosen activity (wetsuit and neoprene jacket, neoprene booties, helmet, harness, life jacket, etc.).
Rental equipment is available on request by e-mail or telephone.
In all cases, please refer to the product data sheet, available on our website or on request.
Activity prices do not include: transport to the meeting point or personal expenses.
For day trips, meals (picnics, water, snacks) are at the customer’s expense, unless otherwise specified.
ART. 4 – PAYMENT METHOD
For supervision services, payment must be made directly to the instructor providing the session, to the attention of SWISSRAFT ACTIVITY. In the case of subcontracting with a company or freelancer, the remaining payment will be made directly to the service provider carrying out the activity.
the activity.
Accepted means of payment: bank transfer, credit card (secure payment by internet or on site with TPE) or cash.
ART. 5 – PARTICIPATION CONDITIONS
Our activities are open to all; however, depending on the activity and itinerary, certain conditions must be taken into account (age limit, ability to swim, technical level, physical condition, etc.).
SWISSRAFT ACTIVITY does not have the means to check the level of fitness of its clients.
It is therefore up to each participant to assess his or her level of fitness in relation to the choice of route he or she wishes to take. To find out about these conditions, please refer to the technical information for each route (available on our website www.swissraft-activity.ch).
It is also necessary to read and sign the participation form before starting the activity, in order to accept the conditions of participation.
For canyoning and white-water activities, you must be able to swim 25m and immerse yourself.
You must not have any medical contraindications to the chosen activity.
IMPORTANT: If you do not have any medical contraindications, but are dependent on special medical care or treatment (asthma, diabetes, etc.), or if your state of health requires special attention (fragile joints, back problems, compulsory wearing of glasses, etc.), you must apply in advance,
etc.), you must inform the instructor before the start of the activity, and take appropriate emergency medication as recommended by your doctor.
ART. 6 – INSURANCE AND LIABILITY
Each instructor/professional is insured for Professional Civil Liability for activities within SWISSRAFT ACTIVITY or for his or her own activities (subcontracting), as well as for costs incurred in the event of a rescue operation.
We strongly advise all participants to take out third-party liability and/or personal accident insurance with the insurance company of their choice for whitewater and/or mountain sports. We do not accept responsibility for the personal liability
of each participant.
SWISSRAFT ACTIVITY is insured for civil liability for all the activities it offers, and cannot be held responsible for activities booked or carried out with other service providers.
In the event of personal injury, SWISSRAFT ACTIVITY and its instructors will not be held liable until the victim has been attended to by the appropriate emergency services, and any subsequent hospitalization will be the responsibility of the participant’s personal insurance.
The practice of outdoor activities takes place in a specific “high-risk” environment.
Given the specific nature of the activities on offer, each participant is aware that he or she may run certain risks due to distance, isolation and the specific nature of the environment (river, cave, cliff, etc.). He/she assumes these risks with full knowledge of the facts, and must comply with the rules of caution and follow the advice given by the professionals.
The participant/client is responsible for the equipment loaned to him/her for the activity. The professional cannot be held responsible for any damage caused by the equipment provided.
In the event of theft or damage to the equipment loaned, the participant/customer may be asked to pay compensation for wear and tear or a full refund.
The professionals (instructors) and SWISSRAFT ACTIVITY cannot be held responsible for the loss, theft (including from vehicles) or breakage of objects (e.g. glasses, cameras, etc.) which participants may bring with them during the activity and which may occur during the activity.
Cancellation policy
For safety reasons, any activity may be cancelled. In this case, your payment will be refunded or offset by a voucher of the same value.
In the event of cancellation by the customer:
- 5+ days before your booking date: you will receive a full refund
- 2 to 4 days before booking: 50% of the total will be charged
- 1 day before: 75% of the total will be charged
- On the same day: the total amount of the reservation will be forfeited.
